At Chamelo, we understand that things don’t always go according to plan. That’s why we offer a robust warranty policy on our products, including a 30-day money-back guarantee and a 1-year manufacturer’s warranty. Here’s a run-through of each warranty policy below:

30-day money-back guarantee

If you’re not completely satisfied with your Chamelo product, you can return it within 30 days for a full refund or exchange. Here’s what you need to know:

• Products Covered: All Chamelo products and accessories
• Warranty Life span: 30 days from the date of shipping
• Applicability: Return for any reason
• Purchased From: Chamelo.com
• Exclusions: Accidental or water damage, loss of product
• Options: Replacement, exchange for an equal-value product, or refund

Process:

• Returns must include all accessories and original packaging.
• For non-quality-related claims, the buyer is responsible for return shipping costs.
• For quality-related claims, Chamelo will refund or reimburse return shipping costs.

Please email hello@chamelo.com within this timeframe, so we can resolve any issues. 

1-year manufacturer’s warranty

Our 1-year manufacturer’s warranty covers any manufacturing defects. Here’s what you need to know:

• Products Covered: All Chamelo products
• Warranty Lifespan: 1 year from the date of shipping
• Applicability: Manufacturing defects in materials and workmanship under normal, careful use
• Purchased From: Chamelo.com or Amazon
• Exclusions: Accidental or water damage, loss of product
• Options: One (1) replacement (refurbished or new unit)

Process:

• Ensure your product is registered for its warranty within 30 days of the shipping date.
• If a defect is found and a valid claim is received, Chamelo will either repair the product at no charge using new or refurbished parts or replace it with a new or refurbished product.
• Contact hello@chamelo.com with 2-3 clear photos and a video showing the issue.
• Chamelo will send you a prepaid shipping label for the defective item.

Additional notes:

• Returns must include all accessories and original packaging.
• For non-quality related warranty claims, the buyer is responsible for return shipping costs.
• For quality-related warranty claims, Chamelo will refund or reimburse return shipping costs.
• When returning items with a prepaid shipping label provided by Chamelo, Chamelo takes responsibility for any damage or loss incurred in transit.
• When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit.
• Chamelo does not provide refunds for items damaged in transit for non-quality related warranty claims.

How to action a warranty:

1. Email hello@chamelo.com and upload 2-3 clear photos of the fault and a video showing the issue.
2. Chamelo will provide a prepaid shipping label to send back the defective item.
3. Once received and inspected, Chamelo will send a replacement and email you when it has been dispatched.

The Warranty Does Not Cover:

• Products without sufficient proof of purchase
• Non-official Chamelo products or counterfeits
• Products purchased from unauthorized resellers
• Items not registered within the required 30-day window
• Items that have expired their warranty period
• Accidental damage
• Normal wear and tear
• Water damage
• Damages from operating the product outside its intended use
• Lost or stolen products
• Free products